Restaurant Supervisor

Core Criteria:

• Proven experience in an F&B supervisory or senior service role within a luxury lodge, hotel, or fine dining environment
• Strong guest service skills with a warm, professional, and personalised approach
• Ability to supervise, motivate, and develop a team of waiters, bartenders, and service assistants
• Solid knowledge of five-star food and beverage service standards and dining etiquette
• Strong understanding of HACCP, food safety, hygiene, and safe food handling practices
• Experience with stock control, requisitions, breakage and wastage monitoring
• Excellent communication, organisational, and time-management skills
• Cultural awareness and emotional intelligence with the ability to work in a diverse team environment
• Flexible and willing to work shift hours including early mornings, evenings, weekends, and public holidays
• Comfortable living and working in a remote bush environment

• Deliver personalised, five-star dining experiences across all meal periods including restaurant, bar, boma dinners, bush dinners, in-room dining, and safari meals
• Maintain a visible presence during service to ensure standards are consistently met at all times
• Supervise waiters, bartenders, hosts, and service assistants on shift, ensuring correct grooming, uniform standards, and professional conduct
• Coordinate closely with the kitchen, front office, and safari teams to ensure seamless service delivery
• Conduct pre-service briefings and post-service debriefs with the service team
• Engage with guests to ensure satisfaction, manage dietary requirements, and handle feedback professionally and discreetly
• Assist with onboarding, training, and ongoing coaching of F&B staff
• Support performance management and address minor disciplinary matters in line with company policy
• Assist with stock control, requisitions, stock rotation, and the monitoring of breakages and wastage
• Ensure full compliance with HACCP, food safety, and hygiene standards across all F&B service areas
• Assist with daily reports, service checklists, handovers, and operational reporting