Reservationist

We are now recruiting for our client, a 4 -star Safari Lodge & Spa is situated in Magaliesberg, for a Reservationist to join their team. Job Title: Reservationist (Apex Booking System Experience Required) Industry: Hospitality / Lodge & Spa Benefits: Live-in accommodation provided; provident fund after successful completion of a 3-month probation period. Job Overview The successful candidate will be responsible for managing reservations, guest communications, and booking administration while delivering exceptional customer service. Previous experience working on the Apex booking system is essential. Key Responsibilities Manage all accommodation and spa reservations using the Apex booking system. Handle telephone, email, and online booking enquiries professionally and efficiently. Process new bookings, amendments, cancellations, and guest requests. Ensure accurate guest information and reservation details are captured and maintained. Coordinate with front office, housekeeping, spa, and operational departments to ensure seamless guest experiences. Prepare reservation reports and occupancy updates as required. Assist with guest correspondence and pre-arrival communications. Maintain high standards of customer service and hospitality at all times. Maximize occupancy and revenue through effective reservation management and upselling opportunities. Minimum Requirements Previous experience as a Reservationist within a lodge, hotel, resort, or hospitality environment. Proven working knowledge of the Apex booking system (essential). Strong administration and organisational skills. Excellent verbal and written communication skills. Computer literacy, including Microsoft Office. Ability to work independently and as part of a team. Professional appearance and customer-focused attitude. Own transport will be advantageous. Personal Attributes Friendly and professional demeanor. Strong attention to detail. Ability to work under pressure in a fast-paced hospitality environment. Excellent problem-solving and multitasking abilities. Package Live-in accommodation provided. Provident fund after successful completion of a 3-month probation period. Opportunity to work in a beautiful lodge and spa environment in the Magaliesberg. To Apply: Interested candidates should submit a detailed CV highlighting their hospitality reservations experience and Apex booking system proficiency Only shortlisted candidates will be contacted.