Umoyo Natural Health is a growing Zambian health and wellness company offering natural health products, nutritional supplements, beverages, skincare, herbal products and other wellness solutions.
We are looking for a highly organized, tech-savvy and commercially minded Online Store (E-Commerce) Administrator to take ownership of the day-to-day administration and performance of our online store.
THE ROLE
The Online Store (E-Commerce) Administrator will be responsible for managing and maintaining Umoyo Natural Health’s Wix E-Commerce store, while ensuring accurate and efficient processing of online orders through Odoo.
The ideal candidate should understand the relationship between e-commerce, inventory, sales orders, payments, fulfilment and reporting, and be comfortable working across both Wix and Odoo.
KEY RESPONSIBILITIES
E-Commerce & Wix Administration
Manage and maintain the Umoyo online store on the Wix E-Commerce platform.
Add, edit and update products, descriptions, images, prices, stock availability and product categories.
Ensure all products and online store information are accurate, current and well presented.
Create and manage product collections, promotions, discounts and online offers.
Monitor the customer shopping journey and identify areas for improvement.
Troubleshoot basic Wix store issues and coordinate technical support when required.
Monitor website and e-commerce performance and provide regular reports.
Order Management & Odoo
Monitor and process online orders received through the Wix store.
Ensure online orders are accurately reflected and processed in Odoo.
Create, manage and track sales orders within Odoo.
Coordinate with the warehouse, accounts and delivery teams to ensure orders are processed efficiently.
Ensure inventory information between the online store and Odoo is accurate and up to date.
Monitor order status from placement through fulfilment.
Assist with maintaining accurate customer, product and sales information in Odoo.
Inventory & Product Management
Regularly monitor online stock levels and product availability.
Update products when items are out of stock, restocked or discontinued.
Work closely with the warehouse team to minimize overselling and stock discrepancies.
Ensure product pricing and promotional pricing are correctly reflected online.
Support inventory reconciliation between the online store and Odoo.
Customer & Order Support
Respond to online-store customer enquiries relating to products, orders, payments and delivery.
Follow up on pending, failed, cancelled or incomplete orders.
Assist customers with online purchasing where necessary.
Escalate customer complaints and technical issues appropriately.
Maintain professional and timely communication with customers.
Payments & E-Commerce Operations
Monitor online payment transactions and flag unsuccessful or pending payments.
Assist in reconciling online sales with payment records and Odoo.
Identify and report payment, order or system discrepancies.
Ensure the online checkout process remains functional and user-friendly.
Reporting & Performance
Prepare regular e-commerce reports covering:
Online sales
Number of orders
Best-selling products
Product performance
Stock availability
Cancelled and failed orders
Customer activity
Analyze online store performance and recommend ways to increase sales and improve conversion.
Track e-commerce KPIs and contribute to achieving online sales targets.
REQUIRED EXPERIENCE & SKILLS
Proven experience in e-commerce, online store administration or website administration.
Strong working knowledge of Wix E-Commerce / Wix Stores.
Working knowledge of Odoo, particularly Sales, Inventory and related e-commerce/order-management functions.
Good understanding of online order processing and fulfilment.
Experience managing product catalogues, pricing, stock and promotions online.
Good understanding of online payment systems and e-commerce workflows.
Strong computer and internet skills.
Good data entry and record-keeping skills.
Ability to work with spreadsheets and prepare sales/operational reports.
Strong attention to detail and accuracy.
Excellent organizational and time-management skills.
Good communication and customer-service skills.
Ability to identify problems and take initiative in resolving them.
Ability to work independently while collaborating effectively with different departments.
ADDED ADVANTAGE
Experience with any of the following will be an advantage:
Wix website management and SEO
Google Analytics / Google Search Console
Meta Business Suite
Digital marketing and online promotions
Online payment gateways
Courier and delivery platforms
Inventory management systems
CRM and customer management tools
Basic HTML/CSS or website troubleshooting
IDEAL CANDIDATE
The ideal candidate is not simply a website administrator. They should have a strong understanding of how an online store operates as a business.
You should be comfortable moving between Wix, Odoo, customers, warehouse operations, payments and sales reports, while ensuring that information remains accurate across the entire e-commerce process.
You should be:
Detail-oriented
Commercially aware
Technology-driven
Analytical and solution-oriented
Proactive and self-motivated
Highly organized
Customer-focused
Comfortable working with multiple systems
Able to work under pressure and meet deadlines
EDUCATION & EXPERIENCE
A Diploma or Degree in E-Commerce, Information Technology, Business Administration, Marketing, Digital Marketing, Computer Science or a related field is preferred.
Relevant practical experience with Wix E-Commerce and Odoo will be highly valued.
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