General purpose of the position:
Diagnoses, repairs, and services of vehicles.
 
Key requirements include a relevant trade qualification (or N3 Mechanical Engineering), a Code 8/10 driver’s license, and proficiency in OEM diagnostic systems like ODIS, ELSA Pro, and VAS testers.
 
Minimum requirements:

• Qualified (Red Seal) technician preferably with franchise dealer experience (2 Years post qualification experience).

• Diagnostics and troubleshooting: Accurately diagnose mechanical, electrical, and electronic vehicle faults using modern diagnostic equipment.
• Repairs and maintenance: Perform routine servicing (e.g., brakes, transmission, fuel, and drivetrain repairs) and ensure 100% campaign and service requirement completions.
• Quality control: Eliminate service comebacks and test vehicles before and after repairs to guarantee safety and functionality.
• Administration: Manage job cards, track diagnostic information accurately, and utilize in-house systems (like the Resolve system).
• Franchise standards: Strictly adhere to franchise standards, which include targeting an 85% Customer Satisfaction Index (CSI).
• Training: Participate in ongoing web-based and in-person technical courses and assist in coaching junior apprentices.

• Relevant motor mechanic trade qualifications
• Proven workshop experience with knowledge of modern automotive mechanical and electronic systems.
• Valid Code 8 or Code 10 driver's license.
• Strong communication, customer-service skills, and a deadline-oriented work ethic.