Technical Product Support

Hire Resolve's client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist  who is a tech-savvy problem-solver with a passion for motorcycles and a knack for providing exceptional support to join their team in Somerset West.

Responsibilities:

• Providing outstanding technical product support to our diverse customer base.
• Identifying and reporting on customer support trends to drive product enhancements.
• Contributing to the improvement of our support delivery services and exploring new methodologies.
• Assisting with fleet maintenance (motorcycles).
• Managing and maintaining office technical infrastructure.
• Testing software to ensure optimal performance.
• Managing the company's online presence and contributions on technical forums.

• Customer Support: 3-4 years
• Information Technology Infrastructure Library (ITIL): 3-4 years
• Technical Hardware: 3-4 years
• Diagnostic Analysis of Software/Hardware Failures: 3-4 years
• Tertiary qualification in a technical field.
• Motorcycle driver's license.
• Minimum of 3 years of technical customer support experience.
• Proven experience with software testing.
• Proficiency with diagnostic tools.
• Strong understanding of relevant technical product knowledge.
• Excellent knowledge of various desktop and mobile operating systems.
• Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices.
• Good understanding of software and its interfaces with IT systems and other software.
• Some firmware knowledge would be a significant advantage.
• Proficient with Microsoft Office Suite and experience with SAGE.
• Strong planning & organizing skills.
• Excellent problem-solving abilities.
• Exceptional written and verbal communication skills.
• A clear aptitude for and understanding of vehicle-related diagnostic and other technical hardware and software.
• Ability to rapidly learn new technical information.

Benefits:

• Competitive salary based on experience.