We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service.
You will play a key role in supporting our clients' IT environments, with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement.
Technical Requirements
Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
Excellent troubleshooting skills across:
Windows OS and applications
Email flow and routing
Microsoft 365 services
Good understanding of networking fundamentals (routing & switching)
Experience with PowerShell scripting for administration
Current Microsoft certifications (MS or AZ track preferred)
Key Responsibilities
Manage and resolve support tickets and service requests efficiently
Receive, log, and track all customer calls and requests
Perform initial troubleshooting and aim for first-time resolution
Escalate issues in line with SLAs where necessary
Monitor ticket queues and ensure SLA compliance
Keep customers informed on ticket progress and updates
Assist with onboarding, migrations, and project work
Contribute to process improvements, documentation, and automation
Support customer satisfaction and retention initiatives
Reference Number for this position is GZ61204 which is a permanent position based in Cape Town Pinelands offering a cost to company salary of R600k per annum negotiable on experience and ability. Contact Garth on [email protected] a or call him on to discuss this and other opportunities.
Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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