Comcare is looking for a Technical Support Officer to join our team.
We are seeking a reliable, patient, and tech-savvy individual to assist riders and customers by providing remote support for our battery swapping operations.
Key Responsibilities
- Answer incoming customer and rider calls.
- Assist riders with battery swap issues over the phone.
- Troubleshoot cabinet, battery, and mobile app-related problems.
- Resolve customer enquiries and provide clear guidance.
- Escalate technical issues to field technicians when necessary.
- Record customer issues and maintain accurate support logs.
- Follow up on unresolved cases until they are completed.
- Work closely with the operations team to ensure smooth service delivery.
Requirements
- Excellent communication skills in English (knowledge of local languages is an added advantage).
- Good problem-solving and customer service skills.
- Comfortable using computers, smartphones, and online systems.
- Able to remain calm and professional under pressure.
- Strong attention to detail and ability to multitask.
- Previous experience in customer service, technical support, or a call centre is an added advantage.
Preferred Qualities
- Friendly and professional attitude.
- Quick learner with a willingness to adapt.
- Strong teamwork and organizational skills.
- Ability to work independently with minimal supervision.
Location
Lusaka
How to Apply
Interested candidates should send their CV and a cover letter explaining why they are suitable for the role on the whatsapp number 057 •••••• 99
Only shortlisted candidates will be contacted.
