Key Responsibilities:

• Plan and manage staff schedules (weekends/public holidays) within budget, with required approvals
• Supervise workforce to reduce time theft, fraud, and improve timekeeping accuracy
• Coordinate daily staff activities to ensure roles are executed effectively
• Train and develop employees to build a multi-skilled team
• Conduct quarterly performance assessments in line with HR policies
• Enforce disciplinary procedures consistently
• Ensure compliance with OSHA and workplace safety requirements
• Conduct regular spot checks on product handling, stacking, and storage practices
• Oversee cold store operations to minimize theft, shrinkage, damage, and waste
• Manage stock rotation (FIFO) and identify short-dated stock early to reduce losses
• Verify expiry dates on picked goods and account for all stock wastage/breakages
• Monitor and record cold room temperatures (4°C–7°C) and maintain compliance logs
• Ensure vehicle refrigeration units are functioning (set around 2°C) before loading
• Protect cold chain integrity at all times (no exposure of products to warm conditions)
• Prevent loading of damaged stock and report issues immediately
• Supervise loading operations to ensure accuracy, compliance with pick lists, and route schedules
• Prevent overloading and make adjustments to ensure legal compliance
• Perform random temperature checks on loaded products
• Secure vehicles after verification of stock, documentation, and signatures
• Maintain clean, organized cold store and loading areas (“clean as you go” zero-tolerance policy)
• Ensure daily cleaning checklists are completed and hygiene standards are maintained
• Comply with food safety, hygiene, and quality SOPs and legislation requirements
• Ensure staff receive proper induction training on food safety, hygiene, and quality
• Complete all operational records and reports accurately and on time
• Participate in internal audits and implement corrective actions
• Report and escalate unsafe conditions or incidents under SHE/OHS requirements
• Maintain safety training compliance for all staff
• Ensure departmental safety performance meets target (DIFR < 1)

• Grade 12 or Equivalent  
• Forklift license (valid) 
• Basic Supervisor Qualification 
• 1 years’ experience in FMCG Warehouse environment 
• 3 years of experience working in a supervisory capacity 
• Computer literate, experience in working with warehouse systems.