Senior Lodge Anchor / Assistant Lodge Manager

Minimum Qualifications

• Grade 12 (Matric).
• Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field.

• Minimum of 3–5 years' experience in a luxury lodge or hotel environment.
• Minimum of 2 years' experience in a supervisory or management role.
• Experience in Front Office, Guest Relations, or Lodge Operations.
• Experience using OPERA PMS or similar property management systems.
• Previous experience in a 4-star or 5-star luxury lodge is essential.

• Strong leadership and people management skills.
• Excellent guest relations and customer service abilities.
• Outstanding communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Financial awareness, including budgeting and cost control.
• Computer literacy, including Microsoft Office and property management systems.
• High attention to detail and commitment to quality.
• Ability to motivate and develop a high-performing team.

• Luxury lodge operations and hospitality standards.
• Front Office and reservations procedures.
• Housekeeping and Food & Beverage operations.
• Property Management Systems (preferably OPERA PMS).
• Health and safety legislation.
• Staff scheduling and performance management.
• Budgeting, stock control, and financial reporting.
• Guest relations and complaint handling.

• Valid driver's licence.
• Own reliable transport (preferred if accommodation is not provided).
• Willingness to work shifts, weekends, public holidays, and flexible hours.
• Ability to live on-site if staff accommodation is provided.
• Well-groomed and professional appearance.
• Clear criminal record.

• Passion for luxury hospitality and guest satisfaction.
• Positive, hands-on leadership style.
• Calm and confident under pressure.
• Strong decision-making and organisational skills.
• Excellent attention to detail.
• Adaptable, proactive, and solutions-focused.
• High level of integrity, professionalism, and accountability.
• Ability to inspire, mentor, and lead teams while maintaining exceptional service standards.