Senior Level 2 NOC engineer

Position: Senior Level 2 NOC engineer
Department: Operations
Reporting structure: NOC Manager

Job purpose: The purpose of this role is to design, implement, maintain, and optimise transmission and
network infrastructure to ensure high availability, performance, scalability, and reliability of the network.

Critical Outputs
1. Network Design & Architecture
• Design and evolve fibre, microwave, IP/MPLS and DWDM transmission networks.
• Ensure network architectures meet scalability, resilience, and performance standards.
• Contribute to long-term network modernisation and expansion strategy.

2. Network Operations & Availability
• Ensure high availability and performance of transmission and backbone networks.
• Provide advanced technical support to NOC and field teams.
• Lead root cause analysis on major and recurring network incidents.

3. Capacity Planning & Optimisation
• Perform capacity forecasting and upgrade planning.
• Optimise routing, utilisation, and resilience across the network.
• Prevent congestion and service degradation through proactive planning.

4. Project & Change Delivery
• Support new builds, upgrades, and technology refresh projects.
• Review and approve technical designs for transmission-related projects.
• Ensure controlled implementation of changes into production.

5. Vendor & Technology Management
• Work with vendors and suppliers (e.g. Huawei, Nokia, Cisco, Ericsson).
• Evaluate new technologies and solutions for network improvement.

Requirements
• Relevant IT / Network qualification
• 5+ years in transmission / network engineering
• Strong experience in Microwave, Fibre, IP/MPLS, DWD networks
• RF skill and experience
• Strong IP/Networking skill and experience
• Minimum CCNP
• Assurance/NOC engineer experience

Competencies
• Deep technical expertise
• Troubleshooting & root cause analysis
• Network design thinking
• High-pressure incident handling
• Planning & optimisation