We are seeking a highly organised and proactive Senior Credit Controller to manage the credit control function across Eastern and Southern Africa (ESA). This role is critical in ensuring healthy cash flow, minimising financial risk, and strengthening customer relationships across the region.

Key Responsibilities

In this role, you will be accountable for:

Credit Control & Risk Management

• Managing the full credit control function for customer accounts within the ESA region.
• Conducting credit checks and sanctions checks for all new customers.
• Establishing, reviewing, and managing customer credit limits in line with internal policies.

Accounts Receivable Management

• Proactively managing the accounts receivable ledger to ensure timely customer payments.
• Following up with customers on overdue payments to accelerate collection.
• Reconciling complex customer accounts and resolving payment-related queries efficiently.

Reporting & Analysis

• Preparing accurate reports on all credit control activities and customer communications.
• Producing regular reports on accounts receivable, including:
  • Aged debtor analysis (by country/customer/industry/salesperson/function)
  • Collection forecasts
  • Bad debt provision reporting

Cross-functional Collaboration

• Working closely with sales, customer service, and other internal teams to resolve billing disputes or issues affecting collections.
• Driving continuous process improvements within the regional credit control function.
• Ensuring full compliance with all Accounts Receivable controls.