To ensure the effective execution of a sales and merchandising function of client’s products at store level, specifically focusing on the pharmacy channel to optimise product availability and representation.
Key Outputs
1. Shelf Health
- Ensure OSA (On-Shelf Availability) and SOS (Share of Shelf) compliance within Clicks and Dis-Chem.
- Execute the Vision Store Program to maintain premium brand visibility.
- Implement planograms and secure priority displays to drive visibility.
- Conduct regular SOH (Stock on Hand) counts and manage expired stock to maintain high shelf standards.
2. Effective Administration
- Capture store-level data accurately and provide detailed reports on field activities.
- Maintain organised documentation and records according to predefined procedures.
- Utilise operational and sales software applications with advanced proficiency to track store performance.
3. Sales Target / Volume and Profitability
- Deliver on IDP sales targets and secure promotional deals.
- Drive the sell-through of priority brands to unlock growth opportunities within the pharmacy channel.
- Monitor and report on sales performance to ensure the growth and profitability of the client portfolio.
4. Manage and Develop Field Staff
- Provide guidance and support to roving merchandisers and dedicated teams within the field.
- Facilitate team effectiveness by taking actions that demonstrate consideration for the needs of the merchandising team.
- Act as a point of contact for internal communication, coordinating between the field and the operational support office.
5. Client / Customer Satisfaction
- Build and maintain professional business associations with store managers and pharmacy staff.
- Handle client inquiries and requests promptly and professionally to ensure high satisfaction ratings.
- Act as a champion for the customer by identifying and resolving process bottlenecks at the store level.
6. Effective Self-Management
- Organise time effectively and apply self-management habits that lead to increased productivity.
- Manage your own performance to achieve personal and professional growth goals.
- Adhere to company policies and industry regulations (including POPIA) during all field interactions.
