Responsibilities
Business Development & Sales:
- Identify and secure new business opportunities, corporate partnerships, and high - value clients.
- Drive sales across hospitality services, including rooms, events, food, and beverage outlets.
- Develop and implement sales strategies to achieve revenue and growth targets.
- Monitor market trends, competitor activities, and customer preferences to improve market positioning.
Team Leadership & People Management:
- Lead, supervise, and motivate sales and outlet teams to achieve performance goals.
- Conduct staff scheduling, performance monitoring, coaching, and training.
- Foster a customer - focused and high - performance work culture.
- Ensure effective communication and collaboration across departments.
Outlet & Operational Management:
- Oversee daily outlet operations to ensure service excellence and operational efficiency.
- Monitor inventory usage, sales performance, and cost control measures.
- Ensure compliance with operational standards, hygiene, and customer service procedures.
- Resolve customer complaints and maintain high guest satisfaction levels.
Reporting & Performance Management:
- Prepare sales reports, forecasts, and operational updates for management review.
- Track KPIs, revenue performance, and outlet profitability.
- Support management in implementing growth and improvement initiatives.
Requirements
- Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
- Minimum of 3-5 years’ experience in hospitality sales, restaurant management, or related roles.
- Proficient in Microsoft Office and POS/CRM systems. Good understanding of hospitality operations and customer service standards.
