Key Responsibilities

Operational Management

• Oversee the day-to-day operations of assigned supermarket branches.
• Ensure smooth store operations and adherence to company policies and procedures.
• Monitor stock levels and coordinate inventory replenishment.
• Ensure proper product display, merchandising, and store presentation.
• Maintain cleanliness, safety, and organization throughout the store.

Sales & Business Performance

• Drive sales growth and achieve branch revenue targets.
• Monitor sales trends and implement strategies to improve performance.
• Analyze branch performance and prepare periodic operational reports.
• Minimize wastage, losses, and inventory shrinkage.

Team Leadership

• Supervise, motivate, and manage store employees.
• Prepare staff schedules and allocate responsibilities effectively.
• Monitor employee performance and provide coaching where necessary.
• Ensure staff compliance with operational and customer service standards.

Customer Service

• Ensure excellent customer service at all times.
• Address customer complaints and resolve issues promptly and professionally.
• Build and maintain positive customer relationships.
• Ensure a welcoming and customer-focused shopping environment.

Inventory & Cash Management

• Monitor stock movement and inventory accuracy.
• Conduct regular stock counts and audits.
• Supervise cash handling processes and ensure accountability.
• Investigate discrepancies and implement corrective measures.

Requirements

• HND or Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
• Minimum of 2–5 years' experience in supermarket, retail, or FMCG management.
• Proven leadership and team management experience.
• Strong understanding of retail operations and inventory management.
• Ability to analyze sales data and drive business growth.

Skills & Competencies

• Leadership and Team Management
• Retail Operations Management
• Customer Service Excellence
• Inventory and Stock Control
• Sales and Target Achievement
• Problem Solving and Decision Making
• Communication and Interpersonal Skills
• Attention to Detail
• Report Writing and Record Keeping
• Time Management