Responsibilities:

• Manage and grow the company’s online community across digital platforms.
• Respond to customer inquiries, comments, and messages promptly and professionally.
• Build and maintain strong customer and stakeholder relationships.
• Monitor online conversations and ensure positive customer engagement.
• Handle customer complaints and support issue resolution effectively.
• Support online campaigns and awareness initiatives related to healthcare and hygiene.
• Track engagement trends and provide feedback to improve customer experience.

Requirements:

• Bachelor’s degree in mass communication, marketing, business administration, or a related field.
  
• 4 years experience in community management, customer service, relationship management, or social media engagement.
  
• Strong communication and interpersonal skills.
  
• Good understanding of social media and digital communication tools.
  
• Ability to manage online communities professionally and efficiently.
  
• Experience in the healthcare, hygiene, wellness, or FMCG industry is an added advantage.
  

Remuneration: NGN 400,000 Monthly