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Duties include managing & overseeing:
Sales – Develop and implement effective sales plans to stay ahead of competitors to ensure increased market share and pre-owned sales and profitability (1st & 2nd Gross) as per shareholders and manufacturer requirements.
Marketing – Develop and implement effective marketing strategies for increased customer interaction.
Leadership – Create a team culture where customer experience and excellence is a focus. Motivate, lead, coach the sales team to exceed goals and targets.
Customer Care – Build and maintain strong customer relationships by ensuring exceptional service delivery throughout the sales journey, resulting in high customer retention and satisfaction levels.
Pre-Owned Stock Management – Manage stock procurement, pricing, vehicle appraisals, stock ageing, and inventory turn to optimise profitability and support overall dealership objectives..
Performance Management - Coach team where necessary by providing constructive feedback and mutual productivity plans for effective performance. Continue to drive improvement in all aspects of the sales environment.
Financial Management – Manage total financial and budgeting aspects of the department (Forecasting, OEM, Floorplan, Expenses, Stock holding)
OEM Compliance – Ensure all sales processes, reporting requirements, customer satisfaction measures, and operational standards are aligned with manufacturer and dealership policies.
Requirements: