Duties include:

• Monitor and track vehicle downtime (VOR), repair progress, and parts availability.
• Coordinate communication between customers, dealerships, technical teams, warranty, and parts departments.
• Proactively monitor outstanding repairs and escalate delays to minimise vehicle off-road time.
• Prepare, compile, and maintain accurate weekly and monthly fleet performance reports.
• Maintain detailed records and documentation relating to fleet service cases.
• Provide administrative support to the Fleet Service Department.
• Respond to internal and external customer queries professionally and efficiently.
• Ensure compliance with company policies, procedures, and service level agreements.
• Assist with coordinating cross-functional activities to improve operational efficiency and customer satisfaction.

Requirements:

• Matric certificate.
• Qualified Trade Test Technician.
• Relevant tertiary qualification will be advantageous.
• Minimum 3 years' experience in an automotive administrative or aftersales support role.
• Previous experience within an automotive fleet, dealership, or aftersales environment will be highly advantageous.
• Intermediate to Advanced Microsoft Excel skills are essential.
• Strong computer literacy with proficiency in Microsoft Word, Outlook, and PowerPoint.
• Excellent planning, organisational, and time management skills.
• Strong communication and interpersonal abilities.
• Ability to prioritise multiple tasks while working under pressure.
• Excellent attention to detail and accuracy.
• Customer-focused with a strong service delivery mindset.
• Analytical thinker with the ability to work independently and within cross-functional teams.
• Flexible, resilient, and proactive approach to problem-solving.
• Valid driver's licence.
• Willingness to travel and work additional hours when operationally required.

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to  Ha••••@••••••.za
 
Feel free to contact Hayley directly on 087 265 •••••• 64 or send a WhatsApp to 082 442 •••••• 10 for more information.
 
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https://www.linkedin.com/company/motorecruit/?viewAsMember=true
 
https://linktr.ee/motorecruit
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
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Submission closing date: No later than 7 July 2026