Basic Function

This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the Operations trainers and managing and reporting. This role also involves designing and developing pre – process, Onboarding and /or specialized training modules after need assessments for all Processes at the company.

Education Requirements

Graduate (in any stream) or diploma

Work Experience Requirements

• Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in conducting training and developing training curriculum)
• Minimum 1 year in the current role/assignment
• Experience in SETA functions
• Skills development Facilitator (SDF) experience