Laundry Attendant, Bourdillon Hotel Abuja

Department: Housekeeping
Reports To: Executive Housekeeper 

Job Summary

The Laundry Attendant is responsible for washing, drying, ironing, folding, and properly storing hotel linen, towels, uniforms, and guests' laundry. The role ensures all laundry items meet the hotel's cleanliness and presentation standards while operating laundry equipment safely and efficiently.

Key Responsibilities

• Sort laundry according to fabric type, color, and washing requirements.
• Wash, dry, iron, press, fold, and package hotel linen, towels, uniforms, and guest clothing.
• Inspect all laundry items for stains, damage, or wear and report items requiring replacement.
• Operate and maintain laundry equipment in accordance with standard operating procedures.
• Use detergents, chemicals, and cleaning agents safely and in the correct quantities.
• Ensure guest laundry is processed accurately, handled with care, and returned within the agreed turnaround time.
• Keep the laundry room clean, organized, and hygienic at all times.
• Monitor linen inventory and report shortages or damaged items.
• Follow all health, safety, and hygiene standards.
• Minimize wastage of water, electricity, detergents, and other laundry supplies.
• Report equipment faults promptly to the Housekeeping Supervisor.
• Assist with periodic stock-taking of linen and laundry supplies.
• Perform any other duties assigned by management.

Qualifications

• Minimum of SSCE/WAEC or its equivalent.
• Previous experience in hotel laundry services is an added advantage.
• Basic knowledge of fabric care and stain removal techniques.

Skills and Competencies

• Attention to detail.
• Good time management and organizational skills.
• Ability to operate laundry equipment safely.
• Physical fitness and ability to stand for extended periods.
• Honesty, reliability, and integrity.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.

Key Performance Indicators KPIs

• Timely completion of daily laundry assignments.
• Quality of washed and pressed items.
• Minimal damage or loss of guest and hotel laundry.
• Compliance with hygiene and safety standards.
• Guest satisfaction with laundry services.
• Proper care and maintenance of laundry equipment.
• Minimal wastage of laundry supplies.