Junior Community Coordinator

The Junior Community Coordinator at Workshop17 is at the heart of our team's business operations and point of contact for our members. The Coordinator will ensure that our members' eventing and community needs are well catered for in fun workspaces in which professionals and entrepreneurs can thrive, and where they feel at home and part of a diverse community. The Coordinator ensures that each client has a warm, welcoming, authentic and efficient experience when visiting Workshop17. They effortlessly anticipate the needs of the Workshop17 team members and help them stay focused on their projects by resolving administrative issues before or as they arise.

General scope of work:

Hosting and member experience

• Welcome and greet members, guests, and visitors and manage the front desk.
• Provide a warm, professional, and 5-star Workshop17 experience.
• Manage guest arrivals, packages, mail, parking, and basic member requests.
• Act as the first point of contact for members and follow up on requests or escalate issues when required.
• Build strong relationships with members and encourage community engagement.
• Manage the members’ WhatsApp group and support member benefits and rewards.
• Support onboarding and offboarding of members and clients.
• Being present onsite during opening hours 8am and 5pm is a must - Monday to Friday
• Occasionally assisting the team by attending community events after business hours or during weekend

Interaction & Engagement with Members, Members' Benefits & Rewards

• Actively engage with community members by responding to comments, questions, and feedback.
• Initiate and participate in discussions to foster a sense of community & allowing cross collaboration
• Gather feedback from the community to identify their needs and preferences through regular check-ins & feedback forms.
• Use feedback to improve community engagement strategies and initiatives by working closely with the LM & C & E Coordinator.
• Support the LM & C & E Co-ordinator in securing member benefits by contracting external providers in collaboration with W17
• Manage, update and maintain the W17 members' benefits platform to reflect accurate up to date information
• Recognize and reward active and valuable community members through constant awareness and new important updates.
• Assisting the barista at Reception occasionally, greeting clients on arrival & managing preparation of coffees with the coffee provided if required

Administration and Operations

• Manage meeting room and boardroom bookings and provide basic quotes.
• Maintain accurate member, booking, and space data across Workshop17 systems.
• Capture leads in the CRM and schedule site visits for the LM.
• Assist with proposals, contracts, renewals, invoicing, payments, and filing as required.
• Conduct daily checks of the workspace and report maintenance or operational issues to the Location Manager.
• Set up meeting rooms and support members with basic equipment requirements.
• Manage sites stock inventory, logistics and event supplies.
• Support parking administration and liaise with relevant service providers.
• Financial administration - raise deposit invoices, membership invoices, follow up payments, assist in deposit refunds as per request of LM
• Take credit card payment, process EOD card machine settlement; record all credit card payment on excel sheet and send to accounts weekly.

Qualification, Skills and Experiences requirements 

• Diploma or Degree in Business Administration, Tourism and Hospitality Management, Events management or any related field.
• 1 – 2 years experience within the coworking/hospitality/customer service/eventing industry.
•  Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to member requests/service issues

• An upbeat, energetic, positive, mature and professional attitude
• The ability to multi-task in a fast-paced environment
• Attention to detail
• Ability to work well under pressure and with a diverse range of personalities
• Excellent communication skills in French and English both written and spoken
• Ability to navigate various online systems
• Lives in the centre region on Moka/Rose-hill/ Beau-Bassin
• Owns a valid driving license and a car