IT Technical Support Officer – iGaming

Location: Addis Ababa, Ethiopia
Employment Type: Full-Time
Industry: Sports Betting & iGaming

Job Summary

We are seeking a skilled and proactive IT Technical Support Officer to provide technical support for our Sports Betting and iGaming platforms. The successful candidate will be responsible for troubleshooting system issues, supporting payment integrations, monitoring platform performance, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide technical support for web, mobile, and back-office systems.
• Investigate and resolve issues related to customer accounts, deposits, withdrawals, bonuses, and transactions.
• Monitor platform performance and identify system issues.
• Troubleshoot application, network, and integration-related problems.
• Support payment gateway integrations and payment-related incidents.
• Assist with KYC verification, account management, and operational support.
• Document, track, and escalate technical issues when necessary.
• Collaborate with Operations, Customer Support, and Development teams.
• Participate in system testing and deployment activities.
• Maintain technical documentation and incident reports