Duties & Responsibilities

• Provide basic PC and desktop support to staff members.
• Assist with setting up, configuring, and preparing PCs for new employees.
• Connect printers for users and troubleshoot printer-related issues.
• Provide end-user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and other Office applications.
• Track, update, and action support tickets on ServiceNow.
• Provide basic LAN and WAN support.
• Assist employees with mobile device setup, configuration, and troubleshooting.
• Diagnose and resolve basic hardware, software, connectivity, and user-access issues.
• Escalate more complex technical issues to the relevant senior IT team members.
• Maintain accurate records of support requests and completed actions.

• Completed Degree or Diploma in Information Technology or a related field.
• Recent graduate seeking practical workplace experience.
• One year of experience in a similar IT support role will be advantageous.
• Solid understanding of core IT principles, including hardware, software, networking, and end-user support.
• Computer literacy, with Microsoft Office essential; exposure to additional technical software will be advantageous.
• Strong problem-solving and analytical abilities.
• Ability to learn quickly and adapt within a technical environment.
• Excellent written and verbal communication skills.
• Must be a team player with a professional and customer-focused approach.