Front office Assistant

Full Time 2 months ago Flacq

Employment Information

Offer guests a friendly and efficient service at all times and operates the telephone system as per standards
    • Handle all incoming, outgoing calls
    • Prepare pre arrival formalities
    • Handling of visitors
    • Follow-up on all Guests requests and complaints and provide feedback
    • Assist Guest in dealing with foreign currencies
    • Ensure proper delivery of all messages to Guests through porters
    • Arrange with porter for collection of luggages upon departure of Guests
    • Arrange whenever necessary, transport for Guests to airport
    • Prepare check-in & check out procedure for all guests
    • Keep Guests updated on all relevant information
    • Operate the telephone system
    • Prepare guest’s invoice and receive payment for settlement of accounts before checkout
    • Input manual posting on PMS
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