RESPONSIBILITIES

• Receive and manage booking inquiries via phone calls, email, WhatsApp, walk-ins, and online platforms.
• Provide prompt, professional, and friendly information to all prospective guests.
• Process and manage reservations through the company's booking management system.
• Maintain accurate booking records, occupancy schedules, and guest information within the system.
• Monitor apartment availability and update rates and inventory as required.
• Coordinate guest check-ins and check-outs to ensure a seamless customer experience.
• Generate booking confirmations, invoices, receipts, and occupancy reports through the system.
• Liaise with housekeeping and maintenance teams to ensure units are guest-ready.
• Handle customer complaints and inquiries professionally and promptly.
• Maintain front office records and support general administrative functions.
• Assist in marketing and promoting available units through online channel

REQUIREMENTS

• Diploma or Degree in Business Administration, Hospitality Management, Real Estate, or a related field.
• Minimum of 2 years' experience in front office administration, reservations, hospitality, or customer service.
• Experience using property management systems PMS, booking platforms, or reservation management software is highly desirable.
• Proficiency in Microsoft Office applications Word, Excel, Outlook.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and customer service skills.