Role & Function:
We are looking for a Fleet Manager to join our team in Kraaifontein, Cape Town. As a Fleet Manager you will effectively manage and oversee the day-to-day (and nightshift) operations of the depot/plant. This includes the short-term planning and scheduling of daily operations. This extends from the productivity of drivers and their vehicles; along with the overall maintenance of vehicles; solving queries etc. to deliver exceptional service within clients’ SLA. This role demands diligence, time management, and a customer-focused approach. Integrity, reliability, and flexibility is essential for this role.
Key Performance Areas:
Operations:
- Oversee and manage a fleet of vehicles, including scheduling maintenance, conducting weekly checks, arranging services, managing diesel consumption, handling breakdowns (where applicable), vehicle cleanliness (wash bay), and ensuring vehicle licensing.
- Collaborate with a team of drivers to identify and implement operational efficiencies.
- Manage trips by efficiently loading trips onto in-house applications, schedule drivers' working hours, plan routes, supervise the successful loading of goods at client sites, and manage all associated paperwork.
- Handle driver performance management, including monitoring of consumption per kilometer, daily debriefs and paperwork, and weekly outlier reports.
- Manage drivers’ professional driving permit (PrDP) and licenses.
- Monitor daily records of drivers’ leave and overtime.
- People Management: Team motivation to achieve efficiency and competency improvements.
Administration:
- Handle insurance claims, manage traffic fines, and oversee vehicle maintenance.
- Efficiently manage and monitor driver working hours to ensure compliance with regulations.
- Complete daily debrief paperwork associated with ad hoc projects.
Client Service
- Ensure the delivery of superior-quality customer experiences within Service Level Agreements (SLA's).
- Foster objective working relationships with various stakeholders, such as the HR team, IT, and clients, to promote collaborative success.
- Act as a frontline liaison with clients, proactively addressing challenges and queries to minimize complaints.
