|
Key Outputs
|
Success Measures
|
Inputs and Behaviours
|
Measurement Methods
|
|
Motor Vehicle
Maintenance and Functionality
|
Vehicles are serviced
on time and reporting of issues is ongoing.
|
Reporting is done consistently
Ensuring that vehicle service intervals are followed and reported.
|
Number of reports about vehicle service being given
|
|
Effective and efficient transport provision
|
Timely and efficient
provision of Transport
|
Liaise with business and
support units
|
Internal NPS
Formal and informal
|
|
Cost Management
|
Motor Vehicle
maintenance Spend below budget
Reduction in overtime costs
|
|
Ensure ongoing care
and maintenance for vehicles
Check service requirements/quotations to ensure that no unnecessary items are included
|
|
Manage Motor Vehicle Service providers to ensure service provided is in line with agreed
Service levels
|
|
Maintain overtime logs and ensure all necessary approvals are obtained
|
|
Manage tasks and plan routes so as to ensure time efficiency
|
|
Financial reports on
Motor vehicle and overtime spend
Complete and approved overtime sheets
|
|
Motor Vehicle Maintenance and Functionality
|
Vehicles are serviced on time and reporting of issues is ongoing.
|
Reporting is done consistently
Ensuring that vehicle service intervals are followed and reported.
|
Number of reports about vehicle service being given
|
|
Effective and efficient transport provision
|
Timely and efficient provision of Transport
|
Liaise with business and support units to understand transport requirements
Prepare daily plans for transporting staff and items as required
|
Internal NPS
Formal and informal Feedback
|
|
Cost management
|
Costs within approved budget
Reduced costs on facilities operations and maintenance/ increased profitability for the bank
|
Manage budget and ensure actuals are in line with budget for expenses within approved DOA
Ensure service and costs provided by external vendors are appropriate and, where relevant, ensure that these relationships are managed via SLA’s
Develop cost reduction initiatives and proposals for non-staff costs
|
Actuals against budget
Relevant financial reports and metrics
Audit reports
|
|
Compliance management
|
100% adherence to policies, procedures, processes, standards, health and safety legislation and regulations
Implementation of audit/inspection recommendations
No penalties and fines
|
Ensure that all sections are implementing audit recommendations within agreed timelines
Ensure adherence to all required professional and regulatory standards, legislation, regulations with regard to facilities, management
|
Audit /Inspection reports
|
|
Team Management
|
Productivity benchmarks are met (as per job description and KPIs for direct reports)
|
Prioritizing and assigning of tasks
Preparation and monitoring of work schedule for direct reports
Conducting appraisals
|
Informal and formal Feedback
Performance contracts, documentation and SLAs
Employee engagement survey scores
|
|
JOB DIMENSIONS
|
|
FINANCIAL DIMENSION
|
Funds:
· Contribute to cost management for motor vehicle maintenance and overtime
|
|
MANAGEMENT DIMENSION
|
Direct Subordinates:
·
Indirect Subordinates:
·
|
|
INTERNAL/EXTERNAL CONTACT
|
External:
Motor vehicle service providers
Internal:
All business units
|
|
DECISION MAKING
|
Autonomous Decisions:
· Reporting car service, mileage issues and incident related to vehicle
Non Autonomous Decisions:
·
|
|
|
|
|
|
Follow Wakanda Jobs Zambia on WhatsApp
