Dispatch Supervisor

Key Responsibilities

• Oversee end-to-end long-haul dispatch process from planning to execution
• Ensure accurate picking, checking, and loading of all consignments
• Maintain alignment between physical stock, documentation, and Syspro

• Coordinate with transporters and 3PL providers
• Ensure optimal vehicle utilisation and legal load compliance
• Adjust dispatch plans based on operational requirements
• Maintain communication with drivers in transit

• Create, manage, and validate SCT (Supply Chain Transfer) transactions
• Reconcile system vs physical stock before dispatch release
• Investigate and resolve discrepancies and duplicate transfers

• Ensure all hazardous loads are dispatched with valid TREM cards
• Verify UN numbers, SDS alignment, and emergency details
• Maintain TREM register and compliance documentation
• Ensure adherence to SANS and company safety standards

• Supervise dispatch staff (storemen, checkers, packers)
• Allocate daily tasks and monitor productivity
• Train, mentor, and develop team members
• Enforce discipline, safety, and operational standards

• Monitor OTIF/DIFOT, dispatch accuracy, and productivity KPIs
• Analyse dispatch reports and identify improvement areas
• Support warehouse management with operational insights

Minimum Requirements

• Matric / Grade 12 (essential)
• Minimum 3–5 years warehouse/logistics experience
• 2–3 years supervisory experience
• Syspro (or similar ERP system) experience essential
• Forklift licence (required)
• Code 08 driver’s licence (required)
• Experience in hazardous goods handling advantageous
• Strong understanding of transport operations

Key Competencies

• Strong leadership and team management skills
• High attention to detail and accuracy
• Ability to perform under pressure
• Strong problem-solving and decision-making ability
• Excellent communication and coordination skills
• Safety and compliance focused