Customer Support Consultant

Minimum requirements:

• Matric (Grade 12)
• 2+ years' experience in a customer support, customer service or call centre environment
• Experience within the utility management, property management or municipal services industry will be highly advantageous
• Excellent communication skills
• Proficient in Microsoft Word and Excel
• Valid driver's licence and own reliable transport
• Must reside in Pretoria or surrounding areas
• Comfortable participating in an after-hours standby roster

• Provide first-line customer support via telephone, email and WhatsApp
• Assist customers with utility-related enquiries, including:
• Power outages
• Meter-related queries
• Account enquiries
• General utility support
• Resolve customer queries professionally and within agreed service levels
• Escalate technical or unresolved issues to the Operations Manager or second-line support
• Liaise with internal departments to ensure prompt resolution of customer issues
• Maintain accurate records of all customer interactions
• Compile and assist with weekly reporting
• Deliver exceptional customer service while maintaining professionalism under pressure
• Assist with additional operational duties when required