Key Responsibilities
- Manage and grow a portfolio of B2B client relationships
- Drive customer onboarding, adoption, and retention strategies
- Act as the primary point of contact for client queries and escalations
- Collaborate with internal teams (Product, Tech, Operations)
- Identify upselling and cross-selling opportunities
- Track customer performance, engagement, and satisfaction
Minimum Requirements - Bachelor’s degree in Business or related field
- 3–4 years experience in Customer Success or Account Management
- Exposure to fintech, SaaS, or financial services
- Strong communication and stakeholder management skills
- Experience in payments, lending, or digital banking
- CRM tools (Salesforce, HubSpot)
- Basic data analysis skills (Excel, dashboards)
- Experience working with product or technical teams
This is a proactive talent pooling opportunity.
Please connect with me on LinkedIn -
https://www.linkedin.com/in/katlego-m-76a89014/
