VACANCY ANNOUNCEMENT

Customer Service Officer

Company: SOLFET Security Technology PLC
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time

Position Summary

The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent customer experience through effective communication, customer support, service coordination, and administrative assistance.

Key Responsibilities

• Receive and assist customers professionally.
• Handle customer inquiries, complaints, and service requests.
• Coordinate customer follow-up activities.
• Maintain customer records and service documentation.
• Support sales and technical teams with customer communication.
• Prepare quotations, customer correspondence, and reports when required.
• Ensure high levels of customer satisfaction.
• Assist in front office, reception, and bid preparation activities.

Salary and Benefits

• Attractive and negotiable based on qualification and experience.

Employer

SOLFET Security Technology PLC