Customer Service Consultant - Brackenfell

We are seeking Customer Service Consultants with a solid customer service background to join a busy, fast-paced environment. The successful candidates will be responsible for delivering professional customer service, assisting customers with queries, maintaining accurate records, and ensuring a positive customer experience while meeting service and productivity targets.

• Provide professional, efficient and customer-focused service at all times.

• Assist customers with general enquiries, technical support and service-related queries.

• Resolve customer complaints promptly and effectively.

• Accurately capture, update and maintain customer information on company systems.

• Maintain a high level of product and service knowledge.

• Ensure all customer interactions are handled professionally and in accordance with company standards.

• Meet daily service and productivity targets.

• Work collaboratively with team members to deliver excellent customer service.

• Maintain accuracy and attention to detail when processing customer information.

• Matric (Grade 12).

• Minimum of 3 years' customer service experience.

• Experience in a customer-facing, call centre or contact centre environment.

• Strong verbal and written communication skills.

• Excellent interpersonal and problem-solving abilities.

• Computer literate with experience using computer-based systems.

• Ability to work effectively in a fast-paced, high-pressure environment.

• Strong attention to detail and commitment to accuracy.

• Able to work a 40-hour week, Monday to Sunday, with 2 off-days in between.

• Reliable transport to and from Brackenfell.

• Well-spoken and professional.

• Customer-focused with a passion for delivering excellent service.

• Patient, empathetic and solutions-driven.

• Positive attitude with a strong work ethic.

• Able to remain calm under pressure.

• Strong team player with a willingness to learn and adapt.