Main Function

• The Customer Care Representative will be responsible for managing customer interactions, resolving complaints, handling inquiries, and ensuring exceptional customer experiences across the organization's hospitality and service operations.
• The role requires strong communication skills, professionalism, and the ability to maintain positive customer relationships in a fast-paced environment.

Role Responsibilities
Customer Service and Support:

• Attend to customer inquiries, complaints, and requests professionally
• Provide accurate information about products, services, events, and promotions
• Ensure prompt resolution of customer issues and escalate where necessary
• Maintain positive and professional customer interactions
• Communication and Relationship Management
• Build and maintain strong customer relationships
• Follow up on customer feedback and service recovery processes
• Support customer retention and satisfaction initiatives
• Maintain professionalism across all communication channels

Operational Support:

• Coordinate with restaurant, bar, kitchen, and operations teams to resolve service issues
• Assist with reservations, bookings, and customer requests
• Maintain records of customer interactions and complaints

Reporting and Documentation:

• Prepare reports on customer complaints and feedback trends
• Escalate recurring service issues to management
• Support the implementation of customer service improvements

Qualifications and Requirements
Education and Certifications:

• Bachelor's degree, HND, or OND in Mass Communication, Business Administration, Marketing, or a related discipline

Experience:

• 0–3 years of experience in customer service or customer care roles
• Hospitality, restaurant, lounge, or resort customer service experience will be an added advantage

Skills:

• Communication and Interpersonal Skills
• Excellent verbal and written communication skills
• Strong customer relationship management and conflict resolution abilities
• Professional appearance and conduct
• Organizational and Problem-Solving Skills
• Ability to multitask and work under pressure
• Strong attention to detail and organizational skills
• Positive attitude and customer-focused mindset