This Position is Closed
Control Room Operator
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Job Details
This job is closed. Contact details have been hidden and applications are no longer accepted.
- Client liaison and professional client relationship;
- Answer and action all incoming calls;
- Communicate with the client, technicians and management;
- Provide proactive support of alarms, CCTV communication, overactive and inactive reports;
- Assist admin with maintenance of database, zones, user etc.;
- Adhere to all instructions by management;
- Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures;
- Undergo on-the-job training and personal development on company policies and procedures according to functional requirements;
- Must be able to work shifts, after hours, public holidays and weekends;
- Sound knowledge of company disciplinary procedures;
- Be prepared to be on standby on off days as scheduled;
Preferred qualifications/attributes/skills:
- PSIRA certification Grade C or higher;
- Grade 12 or equivalent qualification;
- 2+ years’ experience with alarms/CCTV Call Centre will be advantageous;
- Knowledge and experience of listener Monitoring platform
- Knowledge and experience of Ajax, Secutel and Videofied alarm systems
- Experience in alarm and CCTV fault finding capabilities
- Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage;
- Knowledge and experience on response 24, CASI and or Aura dispatch App
- Relevant experience in MS Office and related monitoring software platforms;
- Knowledge of alarms, CCTV, access control and surveillance systems;
- Knowledge and experience in Event Based CCTV monitoring
- Ability to operate with confidence under pressure and during emergencies;
- Good communication skills in English and one other South African language;
- Proven track record in the Electronics Security Industry;
- Clean disciplinary, criminal and credit record;
- Own transport;
Employment consideration will be in accordance with the Employment Equity Act requirements
Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful
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