Client Relationship Manager

Purpose

To deliver exceptional client experiences by managing client relationships, handling inquiries, resolving concerns, and ensuring a seamless experience throughout the property sales and acquisition process.

Key Responsibilities

• Serve as the primary point of contact for clients, prospects, investors, and property buyers.
• Respond promptly and professionally to client inquiries, providing accurate information on properties, services, pricing, and transactions.
• Build and maintain strong relationships with clients to enhance satisfaction, loyalty, and retention.
• Follow up on leads, inquiries, and existing clients to ensure continuous engagement and support sales conversion efforts.
• Coordinate with the sales, marketing, and operations teams to ensure client needs are effectively met.
• Handle client complaints, concerns, and service issues professionally, ensuring timely resolution.
• Maintain and update client records, interactions, feedback, and transaction history within the company's database.
• Guide clients through the property acquisition, leasing, or investment process to ensure a smooth and positive experience.
• Gather client feedback and provide recommendations to improve service delivery and customer satisfaction.
• Prepare periodic reports on client engagement, satisfaction levels, complaints, and retention activities.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Customer Service Management, or a related field.
• Minimum of 2–3 years' experience in Client Relationship Management, Customer Service, Account Management, or a similar role.
• Experience as a Client Relationship Manager or Customer Service Professional within the real estate, property development, construction, or property management industry is mandatory.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and relationship-building abilities.
• Exceptional organizational, problem-solving, and conflict-resolution skills.
• Ability to manage multiple clients and priorities simultaneously.
• Proficiency in Microsoft Office Suite and customer relationship management CRM tools.
• Strong attention to detail and commitment to delivering outstanding customer service.

Preferred Attributes

• Proven ability to manage client expectations and maintain long-term business relationships.
• Strong understanding of property sales and real estate customer service practices.
• Professional appearance, positive attitude, and customer-focused mindset.
• Preferred candidate should be female and reside on Lagos Island or within close proximity