Client Care Consultant (Digital & Printing)

Client Care Consultant

Location: Pretoria

Salary: R 7,000 plus incentives

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

Job Specification:

• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
• Ensure all operational protocols are adhered to at all times
• Identifying opportunities to improve the service process and customer experience
• Handle challenging customers in a highly pressurized environment
• Ensure SLA, ring time and abandoned rate within agreed norms
• Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system

• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background such as copy centre or photography in general.
• Matric/ Diploma