Benefits & Claims Officer

Responsibilities

• Documentation & Calculation: Computing benefit amounts, partial withdrawals, or maturities, and maintaining records or using tools like computations.
• Client Communication: Notifying policy holders or beneficiaries of claim status, requesting missing documents, and explaining claim decisions.
• Claim Processing: Reviewing application forms and verifying that all submitted documents such as medical records or death certificates meet company checklists.
• Compliance & Reporting: Ensuring payments are completed within regulatory timeframes e.g.,AIICO Insurance Plc enforces standard claims processing benchmarks. Preparing weekly or monthly reports/transaction reports and managing regulatory data.
• Analytical/Effective communication: Ability to communicate effectively, analyze surrender/loan computation, and be able to interpret it.