Converses with guests to obtain feedback and suggestions for improvement.
Provides a speedy, courteous, efficient and friendly service to guests.
Answers queries about all items on the bar lists, their basic ingredients and method of preparation.
Makes suggestions on the bar’s food, wine and drinks lists.
Communicates guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies), and ascertains that these preferences are adhered to by Team Members.
Regularly checks for guests’ satisfaction.
Handles guest complaints efficiently through appropriate interaction and action and/or referral to Management.
Keeps accurate records of tasks and duties performed everyday in the respective logbooks.
Records & updates beverage inventory control log books
Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and with Management instructions.
Conducts frequent spot-checks within one’s allocated section with regards to work habits, in order to ensure the efficient implementation of all SOP(s) and to ascertain their professional execution.
Ensures compliance with Hygiene & SGS standards
Maintains cleanliness of bar service area, furniture, fixtures and equipment at all times.
Reports bad functioning of material and utilities such as lights, fans and toilets to the Bar Supervisor for any repair.
Properly utilises all the materials and equipment made available to the section to avoid breakage and breakdown.
Issues bar requisitions as per par stock.
Assists the Bar Manager or the Bar Supervisor in inventories.
Manages a rotation on slow moving products and returns them to the store before they expire.
Regularly clears and cleans tables and the bar counter, and empties ashtrays.
Assists team members in performing “mise en place” of the bar counter and tables, and in transporting goods properly.
Neatly displays bottles and polished glasses and various decoration items on shelves.
Prepares hot and cold beverages and mixes ingredients for cocktail preparations in accordance with the Hotel’s standards.
Replenishes drink and cigarette dispensers and refrigerators in order to keep a minimum bar stock at hand at all times.
Verifies availability of all food and beverages before service and takes appropriate action to replenish and/or find alternative.
Verifies that order forms are accurately filled out by bar Team Member.
Double checks tray before serving guest to ensure food and beverages items tally with orders.
Monitors the expiry date of the products that are served in the bar.
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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