Minimum Qualifications

• Diploma or Degree in Hospitality Management, Tourism Management, or related field.
• Additional hospitality training is advantageous.

• 2–4 years’ experience in the hospitality industry.
• Supervisory or leadership experience preferred.
• Experience in hotel, lodge, restaurant, or resort operations.

• Hospitality operations and customer service standards.
• Staff management and scheduling.
• Health and safety regulations.
• Basic financial and stock control procedures.

• Leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict-resolution skills.
• Time management and organisational skills.
• Customer service orientation.
• Computer literacy and reservation systems knowledge.

• Friendly and professional.
• Reliable and responsible.
• Ability to work under pressure.
• Flexible and adaptable.
• Team-oriented and motivated.

• Shift work, including weekends and public holidays.
• Fast-paced hospitality environment.
• May require standing for long periods.