Assistant Lodge Manager (5* Lodge) - Hoedspruit

Luxury 5* Game Lodge close to Hoedspruit is looking for an Assistant Lodge Manager. The ideal individual for the position will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important. Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator ; as maintaining and building relationships with guests, tour operators and a variety of internal and external stakeholders is vital. Duties: Acting Lodge Manager in the absence of the Lodge Manager. Take full responsibility for the management of the following teams. Front of House: Inspire; stimulate and lead the FOH team Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report Reception; Curio Shop and Switch Board Banking; Invoices and Gratuities Welcome & Goodbye Site Inspections – Show Time Guest Feedback – Centricity Feedback system Housekeeping: Inspire; stimulate and lead the housekeeping team Maintain the Housekeeping standards within the Lodge Spot check of rooms & turndowns Staff Uniform Control Lodge Maintenance: Inspire; stimulate and lead the Lodge Maintenance team Control and supervise the Lodge Maintenance teams Work closely with the Reserve Maintenance Manager Preventative maintenance service schedules Staff Accommodation Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles Pest Control Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge Head up the Lodge Health & Safety committee Risk assessments for the Lodge Firefighting equipment / drill Provide a safe working environment for all staff Finance & Budgeting: This includes compiling monthly reports, participate in the budget process and managing budget lines. Budget expenditure & control Monthly finance meeting Human Resources: Staff development and training Staff management Staff welfare & staff morale Inspire; stimulate and lead the team and maintain discipline Manage leave cycles and training files Knowledge of food & beverage: Hosting of guest Guest Delight and bush banqueting Ensure any negative guest feedback is addressed and solutions found Requirements: Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment Hospitality management qualification Strong Operational and Financial experience High Emotional Intelligence Hospitality and service training experience Room Division Experience Practical with some experience in maintenance Valid driver’s license and own transport Strong leadership & mentoring skills Strong management skills Problem solving skills Excellent communication and interpersonal skills (listening skills, verbal communication etc) Positive attitude, Self-motivated, Confident Sense of humour Sense of adventure Structured manager with experience of leading diverse teams Energetic; proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience Ability to work under pressure and to tight deadlines Practical with some experience in maintenance Competent financial and IT skills High energy levels & drive to get things done Planning & organizing An appreciation of other cultures. Introduce new ideas that will enhance the department and its activities Computer Skills IT Skills Package on offer: Monthly package negotiable depending on experience and qualifications Live-in position with meals on duty Pension fund Staff Lodge nights Work cycle – 21 days – 7 days off Annual leave – 15 days