German-speaking assistance Coordinator – Cape Town CBDA well-established international company specialising in travel and insurance services for European clients is seeking a German-speaking Assistance Coordinator to join their team in Cape Town CBD.
Requirements:
- German speaker with full professional fluency, also in English
- Pro-active and perform well under pressure
- Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
- Matric or higher
- Competent computer user skills in Microsoft Office tools
- Must be able to work in shifts including some weekends and some evening/night shifts.
- FSB registered – a big bonus
Duties will include, but not limited to:- Communicate over the phone and via email with policyholders, a worldwide network of medical providers and our colleagues around the world
- Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations
- Work closely with medical professionals internally and externally
Office Hours:4 Shifts – Morning Shift – 08h00 – 15h30
Afternoon Shift - 13h30 – 21h00
Night Shift – 20h30 – 20h30
Weekend Shifts – 08h30 – 20h30
In return a competitive salary is on offer plus company benefits
