Key Responsibilities

Team Supervision & Workflow Management

• Coordinate, allocate, and monitor daily tasks for Billing Data Entry Clerks.

• Provide continuous training, guidance, and performance feedback.

• Manage schedules to ensure optimum coverage during peak billing cycles.

Billing Accuracy & Systems Control

• Conduct systematic checks and audits of captured jobs, operational sheets, and contracts.

• Oversee ERP billing system updates and verify pricing against approved contracts.

• Manage the verification, processing, and management approval of credit notes.

Client Query & Dispute Resolution

• Act as the primary escalation point for complex internal and external billing disputes.

• Collaborate with operations, sales, and credit control to resolve root-cause discrepancies.

Financial Reporting & Compliance

• Enforce strict adherence to the monthly billing cycle calendar.

• Produce accurate weekly, monthly, and ad-hoc billing reports.

• Ensure compliance with G4S internal control procedures and IFRS standards.