Our client is seeking to recruit an After Sales Support Officer.
Responsibilities:
Administrative Support:
- Provide day-to-day administrative assistance to the After Sales team.
- Manage and maintain customer files, service records, invoices, quotations, and related documentation.
- Prepare reports, correspondence, and administrative documents as required.
Customer Service Support:
- Act as a point of contact for customers regarding service-related queries and requests.
- Receive and process customer requests, complaints, and follow-ups in a professional manner.
- Coordinate appointments and service schedules with customers and the technical team.
- Ensure customers receive timely updates on the status of their requests.
Coordination & Follow-up:
- Coordinate with technicians, spare parts, sales, and other departments to ensure smooth service delivery.
- Assist in monitoring service activities and ensure deadlines are respected.
- Support the preparation of service performance reports.
Profile:
- Minimum HSC.
- At least 2 years of working experience in an administrative role, preferably within an after-sales, technical, or service environment.
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