Administrator

At Core Group, we are passionate about technology, innovation, and delivering exceptional customer experiences. We are looking for a highly organised and detail-oriented Administrator to join our dynamic team and support our online and corporate operations.

TechMarkit is seeking an Administrator to be responsible for managing invoicing, credit notes, modifications, and logistics coordination for online and corporate transactions. This role plays a key part in ensuring accurate documentation, seamless communication with branches and customers, and the efficient handling of administrative processes related to sales, repairs, exchanges, and courier logistics.

Key Responsibilities

Invoicing

• Process all online invoicing for various branches
• Handle corporate invoicing for partners including Ticket Pro, Vault Group, ARTIS Group, and other corporate clients
• Manage Hyperli invoicing
• Ensure invoices are sent to the relevant branches and customers
• Ensure corporate clients receive copies of all applicable invoices
• Maintain and update the Virtual Tracker with accurate invoicing records

Credit Notes

• Process all online credit notes for various branches
• Handle online exchanges requiring credit note adjustments
• Process corporate credit notes for corporate clients
• Manage corporate exchange transactions and related documentation

Modifications

• Process repair modifications for customer units under warranty
• Handle repair modifications for store faulties, both in and out of warranty
• Ensure accurate documentation and communication regarding repair adjustments

Logistics

• Manage waybill and courier communication related to Zendesk customer queries
• Handle online trade-in queries and coordinate with the relevant store or warehouse regarding device destinations
• Coordinate online order return pickups for:
  • Repairs
  • Refunds
  • Exchanges
• Maintain clear communication regarding the location and movement of returned or repaired units

Skills & Competencies

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines effectively
• Strong problem-solving ability
• Customer-focused mindset

Preferred Experience

• Previous experience in administration or sales administration
• Experience working with invoicing systems, ticketing systems, or CRM platforms such as Zendesk
• Experience coordinating logistics or courier processes

If you are passionate about delivering operational excellence and thrive in a fast-paced environment, we’d love to hear from you.