This luxury safari travel company specializes in creating immersive, high-end experiences that combine world-class guest service with sustainability, conservation, and community development. They are looking for an energetic, proactive leader with strong operational, financial, and people management skills, who can deliver exceptional guest experiences while maintaining efficiency and excellence across all areas of the lodge.
Candidate Responsibilities:
Relationship building with staff, guests, governmental departments, the community, the industry (agents and other lodges)
Corporate Social Responsibility – working with organisations in community development
Business efficiencies – cost control, local produce, quality of product
HR structure – maintaining and ensuring that policies and procedures are adhered to
Product development on guest experience – lodge, food, game experience, all guest touch points
Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
Sustainability – Analysing the impact Sustainability has on our business and improving it.
Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever-changing business environment
Training Development – Providing the needed to the team to ensure they are up to speed with the desired service standards
Overall responsibility for the effective management and running of the lodge
Hosting all Agents and Media and VIP Groups
Core Criteria:
Experience in the service industry especially in managing guests and staff
Previous experience in running a five-star operation as Lodge Manager or GM for a minimum of 5 years
Qualification in Hospitality or Business management
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
Aware, energetic, compassionate, respectable, good communication and a strong leader
Have good computer and financial acumen
Good command of the English language
An outgoing, warm, friendly personality
Confident and comfortable around affluent people
Well, presented, Honest, Diligent and self-motivator
Have the ability to work under pressure and meet deadlines
This is a live-in position.
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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