Duties Include but not limited to:

• Provide support within Head Office in terms of retrieving and maintaining general office administration. This will include maintaining all mailboxes by communicating with clients and colleagues, coordinating sales-related activities to fulfil client expectations and queries.
• Answering the phone and taking messages where necessary.
• Receiving and processing incoming correspondence, as well as escalating to appropriate persons as needed.
• Responding to complaints promptly and, if necessary, escalating to higher management.
• Investigating complaints and gathering data in response to complaints/questions.
• Maintaining files of active orders and updating with changes to customer accounts or orders.
• Performing other related duties, as assigned.

• Grade 12 qualification
• Administration experience
• Computer skills
• Knowledge of administrative processes and procedures within a business
• Proficient computer skills and ability to learn database and ordering systems
• The patience and ability to engage customers in conversation
• Excellent communication skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints